FAQFrequently Asked Questions

BrandSafer Q is an integrated security solution which consists of tags with Secret QR codes where information needed for authentication is hidden, Smart Reader(dedicated reader and mobile authentication app), and Track & Trace system that enables counterfeit prevention and distribution management.

1. Download and install BrandSafer Q mobile application
2. Adjust the camera position so that both the QR and the 6-digit combination of random numbers and letters are shown on the screen.
3. Authentication result will be shown if the tag is properly scanned.
See more detailed instructions with pictures

1. Our authentication app can only scan BrandSafer tags. Hologram tags that we have not manufactured cannot be scanned and therefore cannot be authenticated.
2. Authentication results maybe wrong or may not appear on the screen if you try authenticating where there is direct sunlight or light reflection is severe
3. Please try again if the result says counterfeit when authenticated

Please contact us if the authentication result seems incorrect. Use dedicated reader instead of mobile authentication app if the tag you are trying to verify is damaged
E-mail. master@brandsafer.com

You may report to us using our mobile application about where, when, and from whom you bought the product. This will help us prevent more counterfeit goods from being distributed.

Our mobile app may not work properly when GPS is turned off, so do not turn the GPS off when authenticating.

Yes, mobile network connectivity is necessary when authenticating.

BrandSafer S and BrandSafer Q tags can be verified only with the mobile application of the corresponding solution since their security features and authentication procedures are different.
Download Mobile Authentication App for BrandSafer Q Tags

If you have any questions, proposals, or complaints, please do not hesitate to contact us.
TEL. 82-2-3218-0474
E-mail. desk@brandsafer.com

BrandSafer S is a brand protection solution that offers tags with unique combination of radom numbers and letters for authentication, Smart Reader(dedicated reader and mobile application) for easy authentication of the tag, and Track & Trace System for distribution management

1. Download and install BrandSafer S mobile application.
2. Adjust the camera position so that the 16-digit combination of random numbers and letters is within the square at the center of the screen.
3. Authentication result will be shown if the tag is properly scanned.
See more detailed instructions with pictures

1. Our authentication app can only scan BrandSafer tags. Hologram tags that we have not manufactured cannot be scanned and therefore cannot be authenticated.
2. Authentication results maybe wrong or may not appear on the screen if you try authenticating where there is direct sunlight or light reflection is severe.
3. Please try again if the result says counterfeit when authenticated.

Please contact us if the authentication result seems incorrect. Use dedicated reader instead of mobile authentication app if the tag you are trying to verify is damaged.
E-mail. master@brandsafer.com

You may report to us using our mobile application about where, when, and from whom you bought the product. This will help us prevent more counterfeit goods from being distributed.

Our mobile app may not work properly when GPS is turned off, so do not turn the GPS off when authenticating.

Yes, mobile network connectivity is necessary when authenticating.

BrandSafer Q and BrandSafer S tags can be verified only with the mobile application of the corresponding solution since their security features and authentication procedures are different.
Download Mobile Authentication App for BrandSafer S Tags

If you have any questions, proposals, or complaints, please do not hesitate to contact us.
TEL. 82-2-3218-0474
E-mail. desk@brandsafer.com